Privacy Policy

1. Introduction

Convai Innovations Pvt. Ltd. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ConvAI Innovations Dashboard platform.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address provided during registration
• License Information: License key, activation status, hardware fingerprint
• Payment Information: Processed securely through Razorpay (we do not store payment details)
• Usage Data: Learning progress, session data, and interaction logs
• Technical Data: Device information, operating system, browser type

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process license activations and payments
• Generate and verify certificates
• Provide customer support
• Send important updates and notifications
• Improve our platform and user experience
• Prevent fraud and ensure platform security

4. Data Storage and Security

Your data is stored securely using Firebase (Google Cloud Platform) with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information.

License information is cached locally on your device in encrypted form for offline functionality.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Firebase (Google), Razorpay for payment processing
• Legal Requirements: When required by law or to protect our rights

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Object to processing of your data
• Data portability

To exercise these rights, contact us at support@convaiinnovations.com

7. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.

8. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: