Refund Policy

No Refund Policy

1. Why We Don't Offer Refunds

Due to the digital nature of our product, we have implemented a strict no-refund policy. Here's why:

• Digital Product: Once the license is activated, you immediately gain full access to the platform for 1 year
• Instant Delivery: The product is delivered instantly upon payment and activation
• Annual License: The license provides 1 year of access for ...
• Certificate Generation: A personalized certificate is generated immediately after purchase
• No Physical Goods: Since there are no physical goods involved, returns are not applicable

2. What Happens After Purchase

When you complete a purchase of ...:

1. Your license is activated immediately for 1 year
2. You receive full access to all platform features
3. Your certificate of completion is generated
4. Your license is tied to your hardware for security
5. All data is recorded in our system

Due to these instant processes, refunds cannot be issued once payment is completed.

3. Before You Purchase

We encourage you to carefully review all information before making a purchase:

• Review all features and benefits listed on the home page
• Read the FAQ section for common questions
• Check system requirements and compatibility
• Review our Terms and Conditions
• Contact support if you have any questions: support@convaiinnovations.com

4. Technical Issues

If you experience technical issues with the platform, we are here to help:

• Contact our support team at support@convaiinnovations.com
• We will work with you to resolve any technical problems
• We provide technical support for all licensed users
• However, technical issues do not qualify for refunds

5. Payment Processing & Renewals

All payments are processed securely through Razorpay. Once a payment is completed and verified, it cannot be reversed. Any disputes should be addressed before completing the payment.

Your license is valid for 1 year from the date of purchase. You can renew your license yearly by paying ... again when your current license expires. Renewal is optional - pay only when you need access.

6. Exceptions

The only exception to this policy is in cases of:

• Duplicate payments (where the same license was charged twice)
• Proven fraudulent charges (with proper documentation)
• Technical errors that prevented license delivery (at our sole discretion)

Such cases will be reviewed individually by our team and must be reported within 7 days of purchase.

7. Chargebacks

Initiating a chargeback or payment dispute without contacting us first is considered fraudulent. This may result in immediate license revocation and legal action. Please contact our support team first if you have any concerns.

8. Contact Information

If you have questions about this refund policy or need assistance, please contact us:

9. Acknowledgment

By completing a purchase on our platform, you acknowledge that you have read, understood, and agree to this No Refund Policy.